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Terms of Service for pipe0

Last Updated: February 6, 2025

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of pipe0’s services and API (“Service”), operated by Partwell UG (haftungsbeschränkt) (“Company”, “we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms.

2. Definitions

  • “API” means the pipe0 application programming interface and related documentation.
  • “Customer” means any individual or entity that creates an account to use the Service.
  • “Data” means any information processed, enriched, or provided through the Service.
  • “End User” means any individual or entity that uses or interacts with Customer’s applications that integrate the Service.

3. Account Registration and API Access

3.1. To access the Service, you must register for an account and obtain API credentials.

3.2. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your API credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use

4. Service Usage and Restrictions

4.1. Licensed Uses

  • Integration of the API into your applications for lead and company data enrichment
  • Processing and storing enriched data in accordance with applicable laws
  • Displaying enriched data to your End Users

4.2. Prohibited Uses

  • Reverse engineering or attempting to extract the source code of our API
  • Sharing, reselling, or redistributing raw API access
  • Using the Service for any illegal or unauthorized purpose
  • Creating or spreading malware using our Service
  • Exceeding rate limits or circumventing usage restrictions

5. Data and Privacy

5.1. Data Processing

  • We process data in accordance with our Privacy Policy and applicable data protection laws
  • You maintain ownership of your input data
  • We retain rights to our enrichment methodologies and aggregate insights

5.2. Customer Obligations

  • Obtain necessary consents for data processing
  • Implement appropriate security measures
  • Comply with applicable data protection laws
  • Notify us of any data breach involving the Service

6. Service Level Agreement

6.1. Availability

  • We strive to maintain 99.9% API availability
  • Scheduled maintenance will be announced at least 24 hours in advance
  • Downtime due to factors beyond our reasonable control is excluded

6.2. Support

  • Standard support is provided via email during business hours
  • Premium support options are available for enterprise customers
  • Response times vary based on issue severity and service tier

7. Fees and Payment

7.1. Pricing

  • Service fees are based on usage and selected plan
  • Fees are charged monthly unless otherwise agreed
  • We reserve the right to change pricing with 30 days notice

7.2. Payment Terms

  • Payments are due within 30 days of invoice date
  • Late payments may result in service suspension
  • All fees are non-refundable unless otherwise stated

8. Term and Termination

8.1. Term

  • These Terms remain effective until terminated
  • Either party may terminate with 30 days written notice

8.2. Effect of Termination

  • Upon termination, you must cease all use of the Service
  • You remain liable for all fees incurred
  • Sections 5, 9, and 10 survive termination

9. Warranties and Disclaimers

9.1. Limited Warranty

  • We warrant that the Service will perform substantially as described
  • We will use commercially reasonable efforts to maintain service quality

9.2. Disclaimer THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10. Limitation of Liability

10.1. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE SERVICE.

10.2. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Service or violation of these Terms.

12. Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by the laws of Germany. Any disputes shall be resolved exclusively in the courts of Berlin, Germany.

14. Contact Information

For questions about these Terms, please contact:

PWLL UG (haftungsbeschränkt)
Quitzowstrasse 118 10559 Berlin Email: legal@pipe0.com

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

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